A: We have been providing fleet management services for 62 years.

A: Yes. In fact Motorlease pioneered the concept of complete outsourcing for the small to mid-size fleet client.

A: Yes. Currently Motorlease provides fleet vehicles both to companies in North America, and companies with global operations. We will be happy to meet your leasing needs, wherever they may be.

A: All of our non-field sales employees are located at Motorlease's headquarters in Farmington, CT.

A: Fleet performance reviews are scheduled at least annually, if not more often. There is no additional cost.

A: Yes. Motorlease offers both open-end and closed-end leasing options. Your Motorlease representative will be happy to discuss the benefits of each and make a recommendation that will provide your organization with the greatest value.

A: All maintenance repairs, fluids, unlimited tires and brakes are included in Motorlease's Full Maintenance coverage. With the exception of warranty items, we don't restrict where the vehicles are brought to have repair work done. Each Motorlease vehicle comes with a key tag with a vehicle number on it, and our "800" number, as well as simple instructions for how a driver goes about having work done. The driver simply provides this information to the repair facility and Motorlease's Maintenance Manager will coordinate with the repair facility to ensure the correct repairs are made.

A: At Motorlease, we believe that to be effective in the fleet management arena, we need to ensure our own people have control over as much of the process as possible. Therefore, all of our management programs are administered by Motorlease employees – consequently you can be assured when you call Motorlease, you speak to an actual Motorlease employee.

A: Motorlease employs a unique “One Call One Answer” Team Concept. When new employees are hired, they join a service team and receive training in almost all aspects of the business – which results in their ability to handle about 80% of every driver's questions or issues, whether or not those questions are part of the individuals “job description” per se. This business philosophy and mentoring approach to employee training not only ensures our customers' questions and issues are handled as efficiently and effectively as possible but also enables the Company to operate as lean as possible while preserving a structured training program whereby business knowledge and practical experience are effectively transferred to new hires.

A: Motorlease aspires to never bill back a customer. We do this by using realistic wholesale residual values, taking into account up front the anticipated usage. If your drivers have repaired anything that would reasonably be called “accident damage” you will never see a bill for damage on return.

A: Drivers may have service work performed at the garage of their choice. While Motorlease has national account billing arrangements with all the larger repair chains as a convenience for your drivers, we encourage them to go to the most convenient shop to minimize down time.

A: The best way to ensure that vehicle registrations are tracked and renewed on time is to ensure that the brand new vehicle is registered correctly. This sounds simple, but new car dealers have other priorities and typically do not register new units correctly or report the information accurately. Therefore Motorlease handles the initial registration in-house. This means that in most states your driver will receive the initial registration to bring to the dealer when the new unit is picked up. In addition, we eliminate the hassle of expiring temporary plates. We have, therefore, accurate and complete information about registration numbers and expiration dates before a vehicle is even delivered.

A: Motorlease handles state changes in-house. They are processed within 30 days of your company notifying Motorlease. There are no associated fees. Your company may be billed the cost of the registration and title if the plates have already been renewed for that year.

A: Yes. Motorlease can offer liability insurance with a minimum coverage of $1 million combined single limit, while most leasing companies cannot.

A: Yes. Under Motorlease's Collision Management Program, we:

• Arrange for the repair of damaged vehicles at a body shop chosen by comparing two written estimates supplied by your driver.
• Pay the repair facility.
• Pursue subrogation if appropriate.
• Handle all other incidentals pursuant to putting your vehicle back in service as soon as possible.
• Report as needed on the progress of repair and subrogation.

A: Motorlease's team structure ensures that no matter which customer service team member answers your driver's call, the response will be immediate and accurate. Each team member is cross-trained to be able to answer 80% or more of any driver's inquiries. All customer service and driver contact is handled out of Motorlease's headquarters in Farmington, CT.

A: Yes. Through the Fuelman fuel card program, your company can provide free fuel cards to all fleet drivers and car allowance participants. Fuelman will replace cards as needed within 24 hours of request. You will be able to set limits and restrictions on all fuel cards provided. Because the Fuelman card is MasterCard based, you have the ability to restrict the card to fuel only, or to also use it as a business card for other expenses. You control the limits and you are able to track and analyze all fuel purchases and/or other expenses through Fuelman.

A: Yes. Tracking business and personal mileage is time consuming and a hassle for clients. Motorlease offers a program that allows drivers to track their business and personal mileage online. If the driver fails to input mileage, Motorlease will send out an e-mail reminder to the individual. If they fail again, Motorlease will notify your fleet manager. Mileage information is available online to your fleet manager, at any time.

A: Yes. Motorlease knows how important driver safety is to the success of your fleet. Therefore, we've teamed up with TrafficSchool.com to provide our customers with the online training resources our customers need. Motorlease clients can access TrafficSchool.com's Online Fleet Safety Course at a 50% discount, and TrafficSchool.com will even create a complimentary custom portal (a $1,000 value), for companies with 100 or more drivers.